Terms of Service

These terms cover services performed by RKServicesPDX (“we”, “us”) for our customers (“you”). By requesting a quote, scheduling work, or using this website, you agree to what follows. We've written this in plain language. If anything is unclear, email us before we start.

Eligibility

You must be at least 13 years old to create an account. When you sign up we ask for your date of birth and block account creation for anyone under 13. Accounts and service agreements are intended for adults; if you're under 18, a parent or guardian should review these terms and authorize any work.

What we do

We provide project consulting and optional project management, plus the direct service lines listed on this site. Smart-home retrofits are the first consulting specialty.

Quotes & pricing

Quotes are good-faith estimates based on the information you give us. Smart-home consultation fees are separate from contractor labor, equipment, permits, and optional RKS management fees. If we find something on-site that changes the scope - hidden damage, harder-to-reach areas, more square footage than expected - we'll pause, show you what we found, and confirm the revised price before continuing. We never tack on charges silently.

Referred contractors

RKS may help define scope, obtain or organize proposals, and coordinate qualified contractors. The customer approves the contractor proposal before work begins. Each contractor remains responsible for its licensing, permits, field work, insurance, schedule commitments, and warranties. RKS project management does not make RKS the electrical or trade contractor.

Scheduling & cancellation

We'll confirm an appointment window by email, or by phone if we don't have an email address for you. Please give us at least 24 hours' notice if you need to reschedule - that lets us fill the slot. Same-day cancellations are fine in emergencies; if they become a pattern we may ask for a deposit before booking again. Weather delays on outdoor work are our call and never billed.

Payment terms

• Larger jobs (above $500): a deposit may be requested when you accept the quote. The deposit is credited toward the final invoice.
• Balance is due on completion. Hosted checkout may be provided by Stripe or PayPal. Available methods can include cards, supported wallets, PayPal, and Klarna when Stripe and Klarna determine the purchase and customer are eligible. Method availability is not guaranteed.
• If you choose Klarna, Klarna's separate terms, payment schedule, identity checks, and any credit decision apply. RKServicesPDX receives the payment result but does not make Klarna's eligibility or credit decision.
• For larger projects we may also accept ACH transfer or check by arrangement.
• Invoices not paid within 14 days accrue interest at 1.5% per month, capped at the maximum allowed under Oregon law.
• No surprise charges - every line item on your invoice will match the approved scope.

Satisfaction guarantee

If you aren't satisfied with direct work RKS performed, tell us within 7 days of completion and we stand behind that work at no additional cost. Consulting deliverables will be corrected if they do not match the agreed scope. Contractor work is covered by the contractor's own warranty. This does not cover pre-existing conditions, normal wear, or damage caused after we leave. See /about for more on how we work.

Property & liability

Before starting any job, we walk the property with you (or document it ourselves with photos if you're not on-site) so we have a record of pre-existing conditions. We carry liability insurance for damage we cause through our work. We are not responsible for pre-existing damage, latent defects, items not disclosed in advance (buried sprinklers, fragile siding, etc.), or consequential losses outside the scope of the job. If something goes wrong, contact us within 48 hours so we can document and address it.

Limitations

We don't perform structural work, roofing, electrical or low-voltage wiring work of any kind. We may consult on and coordinate those scopes, but qualified contractors perform them under separate proposals. We do not perform anything outside the scope of what's listed on the site without first discussing it with you in writing.

Website use

This website is provided as-is. We try to keep pricing, service areas, and availability current, but content here is informational - a binding quote is always sent to you directly. The customer portal is for your account only; don't share your sign-in credentials or access links.

Limitation of liability

We carry liability insurance and stand behind our work, but to the maximum extent permitted by Oregon law, our total liability for any claim arising from a job is limited to the amount you paid us for that job. We are not liable for indirect, incidental, or consequential damages (lost profits, lost data, downtime, etc.). Nothing in this section limits liability for gross negligence, willful misconduct, fraud, or anything that cannot be limited under Oregon law.

Dispute resolution

We'd much rather talk than litigate. If you have a concern, email [email protected] or call (971) 757-0248 first - we aim to resolve issues within one business day.

• Small claims preserved: either party may bring a qualifying claim in the Oregon small claims court for the county of your residence - currently a $10,000 ceiling under ORS 46.405.
• No mandatory arbitration. We do not require pre-dispute binding arbitration for consumer claims.
• No class-action requirement. We don't ask you to waive participation in class actions, though we hope it never comes to that.
• Other claims proceed in the state or federal courts of Multnomah County, Oregon, and both parties consent to the jurisdiction of those courts.

Governing law

These terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws principles. If any provision is found unenforceable, the remaining provisions stay in effect.

Changes

We may update these terms occasionally. The “last updated” date at the top reflects the most recent change. Material changes that affect work already booked will be communicated to you directly.

Contact

Questions about these terms? Email [email protected] or call (971) 757-0248.