Terms of Service

RKServicesPDX (“RKS”) is a Portland, Oregon business. In these terms, “we,” “us” and “our” mean RKS, and “you” means the customer. By requesting a quote, approving work or using this website, you agree to what follows. We wrote it in plain language. If anything is unclear, email us before work starts.

Eligibility

Accounts and service agreements are intended for adults. If you’re under 18, a parent or guardian should review these terms and authorize any work. An account is optional. Private email links let you review your request, answer questions, approve a specific scope and make payment without signing in. Opening a link does not authorize work, approve a change or make a payment.

What we do

RKS offers five services: Phone, Internet & TV bill reviews; Networking & Smart Home; Project Planning Services; 3D Printing & Scanning; and Web Design & Development. Bill reviews, 3D printing and websites are available anywhere in the United States and are usually handled remotely, by phone, online and by shipping. Networking & Smart Home and home projects are offered in the Portland, Oregon area. Travel, remote options and any on-site work are confirmed before booking.

Quotes & pricing

Prices on this site are set prices or starting prices. Before work starts, you get a written quote in your private request, and you approve the scope and price. Equipment, hardware, materials, shipping, contractor labor, permits, hosting and domains are separate unless your approved quote includes them. If we find something that changes the scope, such as an extra bill category, a scan that needs more modeling than expected or a site condition that changes the work, we’ll stop, show you what we found and get your approval for the revised price before continuing. We never add charges silently.

Bill reviews and provider changes

A bill review is based on the bills and information you supply. Viewing results never authorizes a cancellation or plan change. We make provider changes only for the categories you approve and pay for, and we never substitute a plan without your approval. Savings depend on availability, eligibility and your needs, so they aren’t guaranteed. Your providers’ own contracts, fees and equipment-return rules still apply. Never send provider passwords, account PINs or card numbers in a general message.

No savings found, no charge. If our review finds no lower-cost option for the services you show us, we refund the review fee ($49, or $39 at a table day). If we do find a lower-cost option and you choose not to switch, the review fee is still owed. Retrieval and changeover fees are separate: retrieval is charged only when you approve it, and changeover only if you choose changes. Savings still depend on availability and eligibility.

Free review offer. While this promotion runs, a bill review started from the free review offer costs nothing to start. We review the bills you upload and show you how much a month we found, without the details. A one-time fee equal to one month of that amount gives you the details: the plans or changes we found and what to ask each provider for. If we find no lower-cost option, there is no charge. If you choose not to pay the fee, you owe nothing and do not receive the details. Once paid, the fee is owed whether or not you go on to make the changes. This offer does not include retrieving bills for you. Making provider changes for you is the changeover service above, which you may add after you receive the details. We may end the promotion at any time; a request already submitted under it is finished on these terms.

Your files and content

For prints, scans and websites, you confirm that you have the right to use the files, designs, text, images and other material you send us, and that printing or publishing them for you won’t infringe anyone else’s rights. Scans aren’t exact copies, so dimensions, tolerances and deliverables are agreed in writing before we quote.

Referred contractors

For home projects, we may help define scope, obtain or organize proposals and coordinate qualified contractors. You approve each contractor’s proposal before work begins. Each contractor remains responsible for its permits, field work, schedule commitments and warranties. Planning or managing a project does not make RKS the general, electrical or other trade contractor.

Scheduling & cancellation

We confirm appointment times by email, or by phone if we don’t have an email address for you. Please give us at least 24 hours’ notice if you need to reschedule, so we can offer the time to someone else. Same-day cancellations are fine in emergencies; if they become a pattern, we may ask for a deposit before booking again. If we need to reschedule, we’ll tell you as early as we can, and you’re never charged for it.

Payment terms

• Payment timing follows your approved quote. A bill review starts with a $49 payment, and approved provider changes are paid before the changeover.
• Larger jobs (above $500): a deposit may be requested when you accept the quote. The deposit is credited toward the final invoice.
• Online payments use Stripe’s hosted checkout, which shows the cards, digital wallets and bank payments available for your purchase. Method availability is not guaranteed. We also accept cash and checks.
• If Stripe checkout offers a pay-later option such as Klarna and you choose it, that provider’s separate terms, payment schedule, identity checks and any credit decision apply. RKS receives the payment result but does not make that provider’s eligibility or credit decision.
• Invoices not paid within 14 days accrue interest at 1.5% per month, or the maximum rate allowed by applicable law if that is lower.
• No surprise charges: every line item on your invoice matches the approved scope.

Satisfaction guarantee

If you aren’t satisfied with work we performed directly, tell us within 7 days of completion or delivery, and we’ll correct that work at no additional cost. Plans, reviews and other written deliverables are corrected if they don’t match the agreed scope. Contractor work is covered by the contractor’s own warranty. This does not cover pre-existing conditions, normal wear, or damage that happens after the work is finished or delivered. See About for more on how we work.

Property, equipment & data

Before on-site work, we note the condition of the area and equipment we’ll be working on, with photos when that helps, so there’s a record of pre-existing conditions. We’re not responsible for pre-existing damage, latent defects, conditions that weren’t disclosed in advance, or consequential losses outside the scope of the job. Before we change a device, network or website, please keep your own backup of anything you can’t afford to lose. If something goes wrong, contact us within 48 hours so we can document and address it.

Limitations

We don’t perform structural work, roofing, or electrical or low-voltage wiring work of any kind. We may plan and coordinate those scopes, but qualified contractors perform them under separate proposals. We don’t do anything outside the services listed on this site without first agreeing it with you in writing.

Website use

This website is provided as is. We try to keep prices, service areas and availability current, but content here is informational; your binding price is the written quote in your private request. Your account and private request links are for you only. Don’t share your sign-in details or access links.

Limitation of liability

To the maximum extent permitted by law, RKS’s total liability for any claim arising from a job is limited to the amount you paid for that job. RKS is not liable for indirect, incidental or consequential damages (such as lost profits, lost data or downtime). Nothing in this section limits liability for gross negligence, willful misconduct, fraud, or anything else that cannot be limited under applicable law.

Dispute resolution

We’d much rather talk than litigate. If you have a concern, email support@rkservicespdx.com or call (971) 757-0248 first, and we’ll work with you to resolve it.

• Small claims preserved: either party may bring a qualifying claim in small claims court. Oregon customers may use the small claims court for the county where they live (currently a $10,000 limit under ORS 46.405). Customers outside Oregon may use the small claims court where they live, if that court has jurisdiction.
• No mandatory arbitration. We do not require pre-dispute binding arbitration for consumer claims.
• No class-action waiver. We don’t ask you to give up taking part in a class action.
• Other claims proceed in the state or federal courts of Multnomah County, Oregon, and both parties consent to the jurisdiction of those courts, unless the law of the state where you live gives you the right to bring the claim there.

Governing law

These terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws principles. This doesn’t take away any consumer protection you have under the laws of the state where you live. If any provision is found unenforceable, the remaining provisions stay in effect.

Changes

We may update these terms occasionally. The “last updated” date at the top shows the most recent change. We’ll tell you directly about material changes that affect work already booked.

Contact

Questions about these terms? Email support@rkservicespdx.com or call (971) 757-0248.